मेघदूत: "नीचैर्गच्छत्युपरि दशा चक्रनेमिक्रमेण"

समर्थ शिष्या अक्का : "स्वामीच्या कृपाप्रसादे हे सर्व नश्वर आहे असे समजले. पण या नश्वरात तमाशा बहुत आहे."

G C Lichtenberg: “It is as if our languages were confounded: when we want a thought, they bring us a word; when we ask for a word, they give us a dash; and when we expect a dash, there comes a piece of bawdy.”

C. P. Cavafy: "I’d rather look at things than speak about them."

Martin Amis: “Gogol is funny, Tolstoy in his merciless clarity is funny, and Dostoyevsky, funnily enough, is very funny indeed; moreover, the final generation of Russian literature, before it was destroyed by Lenin and Stalin, remained emphatically comic — Bunin, Bely, Bulgakov, Zamyatin. The novel is comic because life is comic (until the inevitable tragedy of the fifth act);...”

सदानंद रेगे: "... पण तुकारामाची गाथा ज्या धुंदीनं आजपर्यंत वाचली जात होती ती धुंदी माझ्याकडे नाहीय. ती मला येऊच शकत नाही याचं कारण स्वभावतःच मी नास्तिक आहे."

".. त्यामुळं आपण त्या दारिद्र्याच्या अनुभवापलीकडे जाऊच शकत नाही. तुम्ही जर अलीकडची सगळी पुस्तके पाहिलीत...तर त्यांच्यामध्ये त्याच्याखेरीज दुसरं काही नाहीच आहे. म्हणजे माणसांच्या नात्यानात्यांतील जी सूक्ष्मता आहे ती क्वचित चितारलेली तुम्हाला दिसेल. कारण हा जो अनुभव आहे... आपले जे अनुभव आहेत ते ढोबळ प्रकारचे आहेत....."

Kenneth Goldsmith: "In 1969 the conceptual artist Douglas Huebler wrote, “The world is full of objects, more or less interesting; I do not wish to add any more.”1 I’ve come to embrace Huebler’s ideas, though it might be retooled as “The world is full of texts, more or less interesting; I do not wish to add any more.” It seems an appropriate response to a new condition in writing today: faced with an unprecedented amount of available text, the problem is not needing to write more of it; instead, we must learn to negotiate the vast quantity that exists. How I make my way through this thicket of information—how I manage it, how I parse it, how I organize and distribute it—is what distinguishes my writing from yours."

Tom Wolfe: "The first line of the doctors’ Hippocratic oath is ‘First, do no harm.’ And I think for the writers it would be: ‘First, entertain.’"

विलास सारंग: "… . . 1000 नंतर ज्या प्रकारची संस्कृती रुढ झाली , त्यामध्ये साधारणत्व विश्वात्मकता हे गुण प्राय: लुप्त झाले...आपली संस्कृती अकाली विश्वात्मक साधारणतेला मुकली आहे."

Friday, June 15, 2007

We're Not Speaking the Same Language

Services in India suck. More and more so.

Rookies who understand almost nothing about the big picture of the business they work for largely staff call centres. They almost never use their intelligence and also routinely break laid down processes. They know no fear because if they are fired from one place, they will soon get an offer from another. Some times processes are so bad, I wonder how they became certified in the first place.

India takes pride in having one of the largest pool of English speaking youth. May be. English also is a link language for North and South via West and East. But whose English is it?

Not The British Queen’s. Not Rajaji’s. Not R K Narayan’s. Not Arun Kolatkar’s.

Some times I think even in written communication every word means different things to different people. Things become worse when it comes to verbal communication because every word seems to be pronounced in a unique way.

I am trying to adapt to this new services regime.

I presume that I am talking / corresponding with a robot. I anticipate robot’s response and play the game accordingly. I use smaller sentences. On e-mail, I repeat the gist of entire correspondence in the latest reply even when the past exchange is enclosed. In every exchange, I identify myself with a/c name, date of birth etc etc. On phone, I ask for escalation process after few elapsed (and invariably wasted) minutes. I threaten to take my small business away from them. I praise their competition though most times it is equally bad.

If this sounds funny, it’s not. This is not good for India’s rapidly growing services economy. It proves to me huge deficit of soft-skills at service providers.


“Calvin and Hobbes” by Bill Watterson printed Asian Age June 15, 2007

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